Infogain acquires Salesforce Consulting Services firm Impaqtive
Impaqtive’s multi-cloud and platform offerings strengthen Infogain’s ability to deliver digital customer experience solutions
Kochi / July 25, 2024
Kochi, July 25: Silicon Valley-based digital customer experience engineering leader Infogain today announced its acquisition of summit-level Salesforce consulting services firm Impaqtive of New Jersey, further benefiting its offshore presence in Kerala.
The expertise of the 2021-founded Impaqtive, based in Infopark Phase II at suburban Kakkanad, is in Salesforce multi-cloud implementations and platforms, besides Salesforce accelerators and certified team. From now, coupled with Infogain’s CX design as well as platform engineering capabilities, the acquisition will enable the combined business to help customers lead the digital economy by delivering best-in-class customer experience solutions, top officials said.
With this, Infogain customers will benefit from Impaqtive's capabilities as a Salesforce Summit partner, deep industry expertise, onsite consulting team and nearshore teams in the Cayman Islands, besides its expanded presence in southwestern state in India. Moreover, Impaqtive's vertical focus on retail, hospitality, media, hitech, digital and manufacturing will enhance service offerings and domain expertise across these industries.
Infogain CEO Dinesh Venugopal said Salesforce, as a dominant revenue-generating and customer experience platform, brings structured and unstructured customer data into one platform. “The acquisition of Salesforce Summit Partner Impaqtive will help Infogain activate AI for its customers, maximizing their returns from the Salesforce platform,” he noted. “We are thrilled to welcome Impaqtive and its leadership to the Infogain family.”
Impaqtive Co-founder and CEO Praveen Desai said the deal will propel his company forward by providing opportunities to offer its innovative strengths to Infogain's large client base. “The acquisition is a testament to our joint vision, and we are excited about being part of Infogain’s future growth trajectory,” he added.
Impaqtive President Joseph Korah, also a Co-founder, said the company’s approach to innovation, focus on multi-cloud deployments, Salesforce accelerators and strong talent base have helped it deliver returns on the clients’ Salesforce investments. “We are excited to be accelerating value creation through tailored solutions that exceed client expectations,” he said.
Kulesh Bansal, CFO of the 1990-founded Infogain, said the acquisition will bring “significant synergies” through additional innovation capabilities and a global talent pool. “With this, we are even more tightly knit with our clients' digital priorities, underscoring our dedication to the Salesforce ecosystem.”
Impaqtive, a Salesforce Summit partner, with a team having 450-plus Salesforce certifications and more than 30 Devops certifications besides 50-odd Industry cloud accreditations, works with clients as strategic advisors, platform architects and engineering consultants to drive their digital transformation initiatives leveraging the power of Salesforce platform.
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